Accreditation 2018: Accreditation with Commendation
Accreditation is an internationally recognized evaluation system that the Canadian Mental Health Association uses to make sure we continue to meet evolving care standards and provide the highest level of quality care possible. Being accredited means that we have been assessed by the third party organization, Accreditation Canada, and have proven ourselves to be meeting or exceeding current health care standards.
The accreditation process involves visits from health care professionals representing Accreditation Canada, who speak with staff, volunteers, clients, and families to gain a better understanding of our care practices.
Accreditation Canada conducted an on-site survey of our organization in September 2018 and we were accredited with Accreditation with Commendation. This award is the result of our collective commitment to providing our clients with safe, high-quality care. Being accredited is a significant achievement! We are very proud of everyone who works here and their commitment to quality improvement. Year after year, changes to the accreditation program require a shift in how we work. The on-site survey is a way of validating our achievements, and also of identifying areas requiring improvement so we can create a plan to address these and continually improve as an organization. The on-site survey was an excellent learning experience and highlighted the ways in which we can make our services better. As always, we will continue to strive towards enhanced quality for our clients, their families, and community partners. We met 369 out of 431 standards and all of our Required Organizational Practices.
Highlights from the Accreditation Final Report include:
“The board works diligently at promoting CMHA-Oxford and fighting stigma and discrimination”
“The commitment to family and client centered care supports decision making and provides direction for service and program development at CMHA.-Oxford”
“CMHA Oxford promotes a safe work environment and strives to improve the quality of worklife”
“CMHA Oxford ensures community partners are aware of the services delivered and the role they play in the community”
“Clients express a strong satisfaction with the services they receive. They describe the organization as flexible, listeners, focused on meeting their needs”
“The organization consistently develops a plan with clients as they wait for additional services. This is considered a strength of the organization and is clearly appreciated by the client”
“Clients and families overwhelmingly express satisfaction with the care they receive. They indicate the organization is responsive to their input and that their feedback is valued by the organization”
If you need to access our Client Feedback Form, click here to download the form.