CMHA Oxford strives to meet the needs of its employees, volunteers, and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps CMHA Oxford is taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how CMHA Oxford will play its role in making Ontario an accessible province for all Ontarians.
Section One: Past Achievements to Remove and Prevent Barriers
- Trained staff and volunteers to serve customers of all abilities.
- Welcome service animals and support persons.
- Implemented an accessibility policy.
- Updated the customer feedback process to allow walk-in counselling customers to provide comments in person or through the website, by email, or by phone upon request.
- Updated the client feedback process to allow clients to provide comments in person or through the website, by email, or by phone upon request.
- Developed a process for responding to requests for supports and services.
Information and Communications
- Converted existing emergency and public safety information into a digital file for easy conversion to accessible formats.
- Conformance to Level A success criteria as defined by the Web Content Accessibility Guidelines 2.0.
- Provide customized emergency information to help an employee with a disability during an emergency.
- Put in place a process to develop individual accommodation plans for employees.
- Developed training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
Section Two: Strategies and Actions
CMHA Oxford is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
- Assess how and what information we make available to public by March 31, 2017.
Information and Communications
CMHA Oxford is committed to making our information and communications accessible to people with disabilities.
- We will update our website and web content to conform with WCAG 2.0 Level AA by January 1, 2021.
CMHA Oxford is committed to fair and accessible employment practices.
- We will notify employees, volunteers, potential hires, and the public that accommodations can be made during recruitment and hiring by March 31, 2017.
- We will notify staff and volunteers that supports are available for those with disabilities by December 31, 2016.
CMHA Oxford is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
- All staff and volunteers will be trained on the AODA and the Ontario Human Rights code by March 31, 2017.
- Training will be integrated into orientation for new employees and volunteers by December 31, 2016.
Design of Public Spaces
CMHA Oxford will meet accessibility laws when building or making major changes to public spaces.
CMHA Oxford will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
For More Information
For more information on this accessibility plan, please contact Lynn Wardell at
519-539-8055 or firstname.lastname@example.org
Standard and accessible formats of this document are free on request from (Mercedes Pitters at 519-539-8055 ext.211 or email@example.com).